The Head of the Civil Service of the Federation, Didi Esther Walson-Jack, has emphasized that in accordance with the Nigeria First Policy, every digital initiative, system, and technology adopted in the Civil Service should prioritize locally developed solutions, support Nigerian expertise, enhance local capacity, and depend on homegrown innovation.
She stated that this approach would not only enable the Public Service to operate efficiently but also bolster the nation’s economy and highlight the creativity of Nigerians.
The HCSF also pointed out that countries that do not digitize their Public Services are not just lagging behind, but are becoming uncompetitive and increasingly irrelevant.
She mentioned that in today’s interconnected world, there are few options left other than to embrace digitalization.
Walson-Jack remarked that governments are adopting digital transformation as a significant equalizer, leveraging technology to surpass outdated systems, enhance service delivery, minimize corruption, and engage more effectively with citizens.
She highlighted that Nigeria’s advancements in the digitalization of its Civil Service show that African Public Services can innovate boldly and implement reforms that meet global standards.
Walson-Jack made these comments at the Paperless Civil Service Gala in Abuja on Wednesday, where the excellence of the nation’s workforce was celebrated in the presence of ministers and development partners.
She recalled that the COVID-19 pandemic was a pivotal moment when digitalization transitioned from a suggested pilot to a required policy.
Reflecting on her journey, Walson-Jack recognized the efforts of her predecessors but noted that as of 2024, when she took office, only about three Ministries and Extra-Ministerial Departments had fully digitized their operations.
“At the same time, FCSSIP25 was nearing its final phase, and I quickly realized that if we continued at a slow pace, we would conclude the strategy with impressive plans but no real implementation.